Frequently Asked Questions
How much does the payroll service within the HRX system cost?
It's free. There is also NO charge for your year-end company filings, or W-2s or 1099s. So our total fees each year average 100% less than that of ADP or Paychex, or well... anyone. Our mission is to make payroll administration services available to all businesses at no cost, and to raise the bar so high that no other company is able to compete.
How do you train off-site or remote employees?
The same way we train local employees... free. We set up on-line training sessions both at commencement and throughout the year as needed and at no charge.
Do employees fill out onboarding paperwork directly through the program?
Yes. However, they can also complete their onboarding process via our multi-lingual call center.
Are HRX and its free payroll services available in all states?
Yes. HRX and its payroll services are available in all 50 US states.
What data or information is the client responsible for providing during implementation?
We provide you with a census template and a benefit plan template. Some fields are required while others are not. You are responsible for providing accurate data. Clients are also responsible for disseminating the information and materials we provide for processes like Open Enrollment, legal posters, garnishments, court orders, etc.
What is WorXsiteHR responsible for during implementation?
Everything else!
Are clients able to export data without contacting WorXsiteHR?
Yes. All output pages that contain data summaries include export functionality to excel and CSV.
Does HRX offer employee file storage in the program?
Yes. Many organizations take advantage of our Document Repository to store unlimited documents.
Can clients offer and run training programs (Safety, Harassment, etc.) through your HRX?
Yes. You can run actual programs through HRX or upload videos that employees can be required to view.
Since HRX is free, does that mean it is self-service?
Absolutely not. With HRX, you will recieve outstanding, full-service support from our multi-lingual call center for every service including payroll, benefits administration, onboarding, and all HRIS functions.
Do I need to wait until the end of a quarter to start with HRX?
No. Although new quarter starts are ideal since other vendors often don't play nice with departing clients, we are able to take on new clients at anytime throughout the year.
How do I know my taxes are paid on-time and correctly?
Although you are ultimately responsible for entering accurate data and reviewing tax deposits and forms prior to submission to federal and state agencies, we guarantee 99% accuracy. If you receive any notices from the IRS or other taxing agency, we'll work with you to resolve the issues.
When are tax monies deducted from my account?
All funds for a current payroll, including tax monies, are deducted from your authorized account typically one day prior to the check date.
What about direct deposit?
Also free.
Can I print checks onsight from multiple locations?
Yes. No problem. As many as you want.
Who do I call when I have a question?
Unlike some 'other' service providers, you can always count on your assigned Service Representative to get answers for you. You'll have access to an entire team... even online videos and real-time chat. But it is comforting to know that you have th luxury of reaching out to one designated individual.
How much time do I have to approve payrolls?
Although this varies according to your bank, most banks require you approve and submit payroll by 2pm PST, two business days before your employees are paid.
What type of Insurance do you offer?
WorXsiteHR is both a licensed Insurance Broker and licensed Third Party Administrator for health and life products such as: medical, dental, vision, life, and numerous voluntary products such as accident and critical illness. We are also a licensed broker for property & casualty products such as: workman's compensation, general liability, and other lines.
What if I like the insurance coverages we already have?
No problem. You will simply complete what is referred to as a Broker of Record letter to allow WorXsiteHR to begin servicing your account.
You offer so much. But for instance, what if I want all of your services EXCEPT payroll?
No problem. Our proprietary technology allows us to integrate with any other payroll platform. Once a payroll file is uploaded to HRX, the system operates just as though we were doing your payroll... without printing payroll checks of course!
How long does setup usually take?
The entire setup process usually takes about 2 weeks. Honestly, it only takes us a few hours but getting the data from your Human Resource department usually takes a bit longer. Once you've returned all the necessary paperwork, you can process payroll within five business days and pay employees within seven business days. For certain emergency situations, we can offer 'Express Enrollment'.
What does the HealthWorX Plan cover?
The plan covers preventative and sick in-person doctor visits, telehealth, wellness, health risk assessment, and chronic condition management.
Health Risk Assessment (HRA)
A series of health questions and tests to determine the employee’s physical and mental health status. Participants who have completed their HRA are eligible to receive a fitness watch after 90 days.
Chronic Condition Management
Based on data gathered in the HRA, our doctors are able to create individualized programs to improve the employee’s condition or abate the issue altogether. When there are large numbers of employees with the same condition, a chronic condition group (CCG) will be created to facilitate additional support.
Minimum Essential Care (MEC)
Includes unlimited preventative care with no co-pay and no deductibles. Participants also have access to unlimited primary care sick visits and specialist visits. Primary Care visits have a $20 co-pay and no deductible. Specialist visits have a $40 co-pay and no deductible. A Prescription Discount Program is included in which participants receive 70%-80% of prescriptions in our network which includes, Costco, Walmart, Express Scripts, and GoodRx.
Telehealth through TeledocX International
Includes unlimited telehealth for the participating employee and their entire family. No-copay. No deductible.
Charter Home Schooling
Includes unlimited telehealth for the participating employee and their entire family. No-copay. No deductible.
Physical Fitness Program
All dependents of the participating employee are eligible for this program
Are hospital visits covered?
No. However, separate indemnity programs such as hospital and accident are available to be purchased separately.
What if we already have a major medical Plan in place?
Our Medical Wellness plan can be ‘wrapped’ into a major medical program and will result in a substantial reduction in the employee’s contribution, as well as save the employer an additional $30-$35 per month in FICA. Employees may also choose to opt out of their major medical and choose the Medical Wellness plan in place of it.
Who is eligible to participate in the plan?
All employees who average 20 or more hours per week, and who are not on Medicare, are eligible.
Can the employees waive the program? If so, what is the process?
Yes. The program can be waived by completing a simple form. Once enrolled, employees have 30 days to opt-out of the FREE program for no reason. After 30 days, an employee may only opt out if they have experienced a qualified Life Event.
Is this insurance accepted by most Doctors?
The network for the Program is HRX Open Access, which includes all doctors who accept Medicare.
What is the cost of the program?
There is no cost to the program for employees or employers.
Do we have to wait until open enrollment to initiate the program?
No. The program can be implemented outside of open enrollment for major medical.
How do we enroll the employees?
The most common enrollment process is by auto-enrollment of eligible employees. Those already participating in a major medical plan and those eligible for Medicare are excluded.
Are Plan Summaries provided to the employees?
Yes. Summaries can be viewed and printed from the Employee Dashboard of HRX.
Are Plan Summaries provided to the employees?
Yes. Summaries can be viewed and printed from the Employee Dashboard of HRX.
Can spouses and children be added to the plan? If so, what is the monthly cost for coverage?
Yes. Dependents can be added for $50 per month per dependent.
How do employees add family members to the plan?
Simply reach out to the call center and provide the necessary information.
When adding children to the plan, is there an age limit?
The age limit for dependent children is the same as for major medical; up to the age of 26.
How does the Telehealth program work?
Employees are automatically enrolled in Telehealth. Employees simply call the 844-835-3369 number and will be directed to a doctor who can diagnose and write prescriptions.
How are family members added or given access to the Telehealth program?
To add dependents, the primary employee or Human Resources of the work site employer must first add the proper dependent information into HRX.